I got so angry with Ryanair's website experience that I'm now routinely paying >100% premium with other airlines to avoid having to deal with it. Off the top of my head:
- They make it sound as if you _have_ to choose a seat (and pay for that choice), to avoid this you must find a tiny text link (not button) somewhere hidden on the page
- All the worst/most expensive options pre-selected for you
- Randomly changing the saliency of the options that give you choice between premium (additional fee) choices and free choices; so that you'll almost certainly accidentally include an add-on you didn't want
- Dynamic pricing that changes depending on whether you've seen the page before etc.
- Ridiculous baggage policies/completely opaque costs for additional luggage depending on where and when you decide to add it to your booking
- At the checkout page, the currency/payment UI is so broken that I regularly had to go into browser devtools and send requests by hand just so I could complete a booking. Also currency exchange scam.
- Clicking on "search" (or was it "book"?) automatically accepts their shitty terms and conditions for you even if you don't click on the checkbox, which is probably illegal
- They make it sound as if you _have_ to choose a seat (and pay for that choice), to avoid this you must find a tiny text link (not button) somewhere hidden on the page
- All the worst/most expensive options pre-selected for you
- Randomly changing the saliency of the options that give you choice between premium (additional fee) choices and free choices; so that you'll almost certainly accidentally include an add-on you didn't want
- Dynamic pricing that changes depending on whether you've seen the page before etc.
- Ridiculous baggage policies/completely opaque costs for additional luggage depending on where and when you decide to add it to your booking
- At the checkout page, the currency/payment UI is so broken that I regularly had to go into browser devtools and send requests by hand just so I could complete a booking. Also currency exchange scam.
- Clicking on "search" (or was it "book"?) automatically accepts their shitty terms and conditions for you even if you don't click on the checkbox, which is probably illegal
I'm sure there were much more.