A colleague from work couldn't move house for a year because they would not accept meter reading. Another has his meter in somebody else's name and BG refuse to transfer it. Their support team in a bunch of ladies in Nigeria (kid you not, when you call them you get a message "please note that it may take a while to connect you to one of our support team" this is played after it's your turn to talk to someone). There are good reasons not to create a user account with them online or allow them free access to your bank account via Direct Debit. They are incompetent and disjointed as an organisation.