Hi there, in one respect you're right; we absolutely value human-power in flight search, which is why we're crowdsourced. But compared to traditional agents, we're much more aligned to your interests. Our experts don't take commissions, so they only suggest flights on their merits. If someone posts a better/cheaper flight, they simply win.

Also, with crowdsourcing, you get access to expert skill and local knowledge all over the world. You're not limited to the skill and experience of one person. Frequent flyer programs are important in this respect because few agents have an in-depth knowledge of these programs. Airlines generally don't pay commissions on those flights, so it doesn't make sense for agents to become specialists in this area.

Our experts come from all walks: agents, travelers, frequent flyers, etc. So you get access to a wide array of experience.