One of the comments in the article mentions gocardless.com for UK payments. This seems suspiciously good - an end run around credit card companies and much lower fees.
Has anyone used it? Is there a catch? How do customers react?
We're looking into it at the moment. They seem like decent people. Their integration set-up isn't bad.
As far as we can tell, there is only one catch, but it's a big one: you can only take payments from bank accounts within the reach of their direct debit system. That means UK-only today, and they've announced their intent to expand across Europe in "mid-2012" [1], but it's not clear when they might go any further.
We introduced GC as a route for customers because PayPal is slow and onerous for us to deal with. Some customers need persuading but mainly they really love it.
We also work from the same office as GC and they're good guys. Always on the phone with customers, helping out and listening to feedback.
Has anyone used it? Is there a catch? How do customers react?