Policymaking in general has very little to do with what most people want. It's mostly a function of power structures and influence networks.
You can sometimes infer what's going on from looking at the before and after conditions, much like how particle physicists infer events from what particles flew out, but not seeing the event itself.
Hanlon's razor applies here. The truth is most people simply don't care because they don't understand, and don't care to understand.