When I bought my customized Thinkpad my credit card rejected the purchase as unusal spending. This was of course not Lenovo's fault but for some reason even after I got the billing issues straightened out, Lenovo still wasn't shipping my computer. I figured I'd give them a chance so I waited a week before finally calling. They were very apologetic and ended up overnighting it to me to remedy the situation. This meant I actually ended up getting my computer earlier than I should have since it usually takes a couple weeks to get a custom computer shipped. So as far as I'm concerned it was a very positive experience and I'll continue to purchase laptops from them.