This one is a call center metric. Similar to after call work or first call resol... | Hacker News

Hacker Newsnew | past | comments | ask | show | jobs | submit

batch12 87 days ago | parent | context | favorite | on: HP trialed mandatory 15-minute support call wait t...

This one is a call center metric. Similar to after call work or first call resolution. This one, I believe, is average handle time.

Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact