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I saw someone had an idea to have a ticket system where the user chose the priority, and it displaced the current ticket at that priority, with the catch being that this ticket was sent back to the user with "are you sure?"

CEO can't login during a demo. Sandra from accounting can't print from the closest printer and confirmed this is higher priority



Currently having this issue, two critical tickets.

Ticket A: Elevated Response times for Server A outside of allowed tolerance, people experiencing timeouts

Ticket B: Change the colour of a button

I wish Ticket B Submitter could see the ticket before them to gauge what critical actually means.


This is why the user can’t be trusted to assign severity. Incentives across teams aren’t aligned and they don’t have visibility into other issues even if they were aligned.




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