I made it to level 5 once with my bank when a merchant was ripping me off. It was the kind of thing where they could only promise a callback within the week because the person was generally busy not answering customer calls and didn't have anything to do with the call centre. That guy fixed the problem when everyone under him said they couldn't.
If it wasn't a bank, I would say forget about this approach. But based on my own limited experience, I have this belief that retail banks are nowhere near as atrocious as PayPal or your typical telecom or insurance company.
Even if escalation through customer-facing channels didn't pan out, I guess I would like to see more than a public exposé on a blog and YouTube from someone who "is a long-time advocate of privacy and the conservation of the personal realm" and who previously was involved with Mt. Gox. There is no indication that they exhausted all possible avenues before going public with the information, and I'm quite sure there's more to do than simply give up once you reach level 2.
It seems like the author, thieves, and a fraction of a percent of BoA customers are the only ones who benefit from this. His actual core business at the moment is based on safeguarding people's privacy; this kind of thing only makes me want to run far far away.
> I made it to level 5 once with my bank when a merchant was ripping me off.
Eh, in all reality your 'level 5' is likely the other level 2 sitting next to the 'level 4' (who was also a level 2) you spoke to. I know this from experience, there's not a ton of professionalism when everyone is pulling down < $10 an hour. It might've been the one level 2 that knew more than the others. It's really level 2 reps all the way down.
No, it was a guy in a private office who was VP something or other for the west coast, but I had to escalate several times to reach him. Maybe I just have a good bank.
That's entirely possible, the call center where I worked was mostly tech companies (HP, Adobe, Autodesk, etc etc). I'm guessing if you were with a smaller bank you'd get less factory farm-type service.
If it wasn't a bank, I would say forget about this approach. But based on my own limited experience, I have this belief that retail banks are nowhere near as atrocious as PayPal or your typical telecom or insurance company.
Even if escalation through customer-facing channels didn't pan out, I guess I would like to see more than a public exposé on a blog and YouTube from someone who "is a long-time advocate of privacy and the conservation of the personal realm" and who previously was involved with Mt. Gox. There is no indication that they exhausted all possible avenues before going public with the information, and I'm quite sure there's more to do than simply give up once you reach level 2.
It seems like the author, thieves, and a fraction of a percent of BoA customers are the only ones who benefit from this. His actual core business at the moment is based on safeguarding people's privacy; this kind of thing only makes me want to run far far away.