Unfortunately it isn't quite everyone, it appears to only be folks affected by the overheating issue and you need to have all the original accessories.
I replaced the strap because the one it came with tore.
My main issue was it was bricked. I had given up on it and then just got an email out of the blue. Just because I bought direct from them I guess.
They didn’t demand any proof or that I send the device back or anything. They just gave me the money which due to exchange rate fluctuations actual turned a profit!
