It’s an extremely consistent experience, and you can sit in the front seat (something I like personally). With Uber and taxi services, you never know what kind of driver or ride you’re going to get.
They use to be (along with Lyft). But it's been a very long time since that was clearly true.
In reality I think you can get better experiences than a taxi with a rideshare service (which they really haven't been for a very long time), but it's very hit or miss.
So less consistently bad as a taxi service... but far from consistently good.
People hate human drivers more than they hate the idea of AI drivers
https://www.nytimes.com/2026/08/04/business/uber-sexual-assa...