I play about 3 - 4 games of league per day and have over 3000 games played. My personal solution is to try and be the same as I would be face to face. Occasionally, I do get toxic and call someone an "idiot" but I never use stronger language than that. I enjoyed the presentation and it looks like Riot has some smart people actively working on problems. My only lament is the lack of smart people working in customer support. I've never been treated so badly as a paying customer. With 108MM players, I wonder how much I have to spend to get good customer support? Maybe it doesn't matter to Riot if they treat paying customers badly? I'll never know. Riot isn't getting any more of my money. I have other friends that spent at least twice as much as I have and they just won't play anymore simply because of a negative customer support experience. It doesn't take a PhD to know that paying customers make your business successful.