He is obviously lying. This is not even a debatable point.
It's called spin. A representative of the business is giving a half-credible excuse for reverting to a process that will be unpopular but that will also generate more revenue. Politicians don't change their stances on abortion because of changes of heart...they do it because it will net more votes
For whatever reason it's taboo for a press release to say "we're taking this course of action because it's more profitable", unless you're talking to stockholders and not users, because 1. all business actions are taken with profitability, short term or long, in mind, so it goes without saying 2. you would piss off your users who care only what you give to them and rarely at all whether you're making money or not
It's called spin. A representative of the business is giving a half-credible excuse for reverting to a process that will be unpopular but that will also generate more revenue. Politicians don't change their stances on abortion because of changes of heart...they do it because it will net more votes
For whatever reason it's taboo for a press release to say "we're taking this course of action because it's more profitable", unless you're talking to stockholders and not users, because 1. all business actions are taken with profitability, short term or long, in mind, so it goes without saying 2. you would piss off your users who care only what you give to them and rarely at all whether you're making money or not