>"...their strengths (security, gov & enterprise sales), they might be doing pretty-well today."
Yeah, while pretty much everyone witnessed and understands the failure of RIM to respond to the iPhone and hardware/OS missteps it might not be so well known that they were failing to properly service their existing strengths at the same time.
In my experience, lots of Enterprise/Government folks really didn't and likely still don't care about touchscreens and apps (for their employees), just email/PIN.
Problem was, the sometimes painful software/support plus lengthy, too frequent SRP outages ensured that BES and the Blackberries connected to them would be abandoned at the first opportunity.
Yeah, while pretty much everyone witnessed and understands the failure of RIM to respond to the iPhone and hardware/OS missteps it might not be so well known that they were failing to properly service their existing strengths at the same time.
In my experience, lots of Enterprise/Government folks really didn't and likely still don't care about touchscreens and apps (for their employees), just email/PIN.
Problem was, the sometimes painful software/support plus lengthy, too frequent SRP outages ensured that BES and the Blackberries connected to them would be abandoned at the first opportunity.