I don't know about an executive email bomb, but I requested a refund and was basically told I was free to cancel at any time, but they'd bill me a fat cancellation fee equal to a month of rent. I complained the first night I was here and I spoke to a bunch of residents who also complained. I heard an AirBNB representative was supposed to come check out the place due to the number of complaints, but from what I gathered he never showed up. Also this is in California, not NY.