I once took a longer Uber Black ride to pick up my wife a few towns away, who was quite sick. Once I mentioned this to the driver, he drove noticeably more 'efficiently', offered me his phone to call to check on her once mine had died, and waited outside the building briefly to make sure everything was ok.
Also, I've got a bit of prior race driving experience, and this guy clearly grokked car control. I wouldn't be surprised if he'd spent a good bit of time on a track. He also, without drawing any attention to it in any way, adjusted the suspension settings from 'firm' when we were going around on- and off-ramps to comfort on the highway, to keep the ride comfortable and level.
I gave him a five-star rating and sent Uber customer support an email raving about him. Wish I could have done more.
I think it this case you did it right with a letter to customer service.
When the "expectation" is a 4/5 star rating, then the average is generally 4.6-4.7 stars and there's no way to distinguish "normal, good service" from truly "above and beyond".
Additionally, if the "above and beyond" just gains a 5 star review, that doesn't really give the feedback needed for extraordinary service.
I once took a longer Uber Black ride to pick up my wife a few towns away, who was quite sick. Once I mentioned this to the driver, he drove noticeably more 'efficiently', offered me his phone to call to check on her once mine had died, and waited outside the building briefly to make sure everything was ok.
Also, I've got a bit of prior race driving experience, and this guy clearly grokked car control. I wouldn't be surprised if he'd spent a good bit of time on a track. He also, without drawing any attention to it in any way, adjusted the suspension settings from 'firm' when we were going around on- and off-ramps to comfort on the highway, to keep the ride comfortable and level.
I gave him a five-star rating and sent Uber customer support an email raving about him. Wish I could have done more.