When you receive bug reports, keep in mind that bug reports are crucial for your work. If you don't know about problems, you cannot fix them. So always thank each person who sends a bug report.
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By all means help individual users when you feel like it, if you feel you have the time available. But be careful to limit the amount of time you spend doing this-- don't let it eat away the time you need to maintain the program! Know how to say no; when you are pressed for time, just "thanks for the bug report -- I will fix it" is enough response.
When you receive bug reports, keep in mind that bug reports are crucial for your work. If you don't know about problems, you cannot fix them. So always thank each person who sends a bug report.
...
By all means help individual users when you feel like it, if you feel you have the time available. But be careful to limit the amount of time you spend doing this-- don't let it eat away the time you need to maintain the program! Know how to say no; when you are pressed for time, just "thanks for the bug report -- I will fix it" is enough response.