Why do you think schofield is a developer? I didn't see any indication in this conversation.
Every company I have worked for has a support organization that deals with customer tickets like this. They might escalate the issue to development, or they might not. But either way they're the ones involved in the conversation.
Every company I have worked for has a support organization that deals with customer tickets like this. They might escalate the issue to development, or they might not. But either way they're the ones involved in the conversation.