> There are loads of either commercial or open source issue trackers, wikis, combinations of both, etc. etc
Yes, and they all suck. They go from a pain to use (Bugzilla) to a huge mountain of useless and worthless crap with a obscene price tag (Rational tools)
I hope you don't mean literally zero because there have been numerous Rails vulnerabilities in the intervening time. If you're been running the same instance for a few years unpatched and publicly accessible, chances are good your installation is owned.
Bugzilla is much easier to use than Jira; it does what it needs to (tracks bugs) and gets out of your way, rather than having eleventy different modes and dialog boxes and view rules to confuse you when you just want to resolve bug x.
For just straight-up bug tracking, Bugzilla isn't all that bad. Though we do some fun interactions where we put SCM commit messages on a bug as a comment, then have a Greasemonkey script to pretty format those commit comments on bugs.
For feature tracking of timeline type of views, Bugzilla is fairly useless, but for just doing bugs, it does a good job.
Yes, and they all suck. They go from a pain to use (Bugzilla) to a huge mountain of useless and worthless crap with a obscene price tag (Rational tools)
It seems to me they are in the right path