I wish you would've given clear cut apology in your email. Instead, your email only focused on justification of the increased price. I don't think people doubted you when you said there's been extra cost in the parts, your early adopters BELIEVED in you anyways. We know we didn't deposit any money, but we still waited 17 months anticipating to buy the product that we pre-ordered at the price of 1299. We felt special. We felt entitled. With all that being gone, it's natural for us to feel bummed, and a sincere, empathetic apology would've gone a long way.