The way it's written, I agree with you completely. It's an example of the sort of wantonly confrontational language that seems to flow naturally from many people when alone behind a keyboard.

But the substance of it – suggesting that some apologies are perhaps somewhat orthogonal to the wrongs admitted, or that there may be a lack of thoughts expressed for those let down by the mistakes – isn't unworthy of consideration.

It's just a shame these had to be written from a perspective of confrontation rather than of compassion.