Eh, casual friendliness is one thing, telling all of your employees/contractors to fist-bump customers is something else.
Don't get me wrong, I like things to be casual - in fact I find Uber's customer experience to be too far on the other end of the spectrum. "Yes sir", "of course sir", "would you care for some water, sir?" - blech!
I also enjoy chatting with my drivers, because hell, I might learn something.
But if my driver's having an off day and just wants to get me from A to B? That's fine. If my driver just isn't the super-chatty type? That's fine too. Expecting everyone performing a service for you to be bright, chipper, energetic, and ready to spill the beans on all manners of subjects, all the time strikes me as unreasonable - an attempt to create a social bond where none has been earned. Are we so devoid of meaningful social contact that we must try to artificially induce it by decree for paying customers?
Let's not forget that the fist bump - like the pink mustache - is not some organic thing that developed in the "community", it's an instruction from headquarters.
> "but when some friends and I are a bit tipsy and heading out to the club? Absolutely we'd rather be in a fun environment with an interesting person."
Does the interesting person want to be in the same environment as you? Does the interesting person find this environment at all fun? Has it occurred to you that people drive around drunks on Fri/Sat nights for a living, not for fun?
I mean shit, is this guy a driver or a court jester?
Don't get me wrong, I like things to be casual - in fact I find Uber's customer experience to be too far on the other end of the spectrum. "Yes sir", "of course sir", "would you care for some water, sir?" - blech!
I also enjoy chatting with my drivers, because hell, I might learn something.
But if my driver's having an off day and just wants to get me from A to B? That's fine. If my driver just isn't the super-chatty type? That's fine too. Expecting everyone performing a service for you to be bright, chipper, energetic, and ready to spill the beans on all manners of subjects, all the time strikes me as unreasonable - an attempt to create a social bond where none has been earned. Are we so devoid of meaningful social contact that we must try to artificially induce it by decree for paying customers?
Let's not forget that the fist bump - like the pink mustache - is not some organic thing that developed in the "community", it's an instruction from headquarters.
> "but when some friends and I are a bit tipsy and heading out to the club? Absolutely we'd rather be in a fun environment with an interesting person."
Does the interesting person want to be in the same environment as you? Does the interesting person find this environment at all fun? Has it occurred to you that people drive around drunks on Fri/Sat nights for a living, not for fun?
I mean shit, is this guy a driver or a court jester?