You can provide feedback to Taxis, but they normally have the system of needing to reference a license number or ID number, and you probably have to either ring their office, or put something in writing. That's too much hassle for most people, so bad drivers tend to stay on until they do something seriously bad or illegal.
Exactly. With Uber/Lyft you provide feedback on each and every driver. (And, of course, they do likewise with you).
That's one of the key innovations that Uber/Lyft have brought, (the other one of course being a Unified Geo-Dispatch system in any city that they serve)
