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"Every page should require intelligence to deal with: no robotic, scriptable responses."

This omits the implicit "because robotic, scriptable responses should be dealt by robots and scripts".

You should have monitoring for DB is down. But you should page on "product is not working". Having a monitoring system that lets you quickly find what's wrong is extremely important, but you shouldn't be woken up / or distracted for unactionable alerts.



can't upvote enough. not every monitoring check has to page. this is the key insight -- more visibility is always better, more alerting is not.




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