Quote from the CEO, Oisin Hanrahan,
"Handy does not employee any cleaners. It appears that you are one of the service professionals using our platform as a contractor. Per terms of use Glassdoor is for employees. Oisin"
Talk about tone-deaf. If they are violating Glassdoor's TOU, he should tell Glassdoor directly, not say "you aren't following the rules, we have rules!"
EDIT: Here's something from the CEO a month ago, in response to "dude/bro" culture:
> Dude / bro / elitism - As a leadership team we have been guilty of focusing on high performers and not giving enough coaching / support to under performing team members. We need to work on this.
This attitude permeates businesses in all sectors. It's part of the "we're management, and that means we're better than you" mentality of management. It almost has nothing whatsoever to do with why a company is (or isn't) still in business.
Are you kidding me?