I am far more okay with an agent with the skills to address the problem showing up and fixing a naturally occurring problem, than I am with an agent pretending to fix a problem they created. Of course it's easier to find an agent with the skills to address "no pizza" than "no internet". And "more okay" doesn't mean "okay" - I've not thought sufficiently deeply to confidently say which side of the line that falls on, but I'm at least a little leery of it.