YES, the worst is making custom tweaks. What pain-points have you experienced with them?

I've had a bunch, especially with JIRA. -Theres no way to cluster servers or have a failover machine -Want to upgrade? Better hope your plugins will upgrade too or you'll lose data or complete issues -Want to import a JIRA project from an older version of the app? Get set to spin up VMs. -Want to upgrade JIRA? Take the server down and reinstall it -Want to enable some type of logging? Take the server down and edit the shell script they start the application with (same with increasing JVM heap size).