Depends on what you are supporting. If the call volume is high due to a badly designed product, and it's not being redesigned or the fixes aren't incoming any time soon, it can drive you crazy. If it's just a stop gap for policy reasons and you don't get many calls, it's not bad at all.
One thing I would say is that while the (my) natural reaction when I get paged (sms) is to jump right up and get it done... but sometimes depending on what you are supporting and as long as you use discretion you need to know when they can wait 15,30,45 mins before you get back to them. This small leeway will help keep you sane.
One thing I would say is that while the (my) natural reaction when I get paged (sms) is to jump right up and get it done... but sometimes depending on what you are supporting and as long as you use discretion you need to know when they can wait 15,30,45 mins before you get back to them. This small leeway will help keep you sane.