#15, "You May Have to Play Games", resonated the most with me. I think even though we all know this its still a bitter pill to swallow because hackers generally don't have time/patience for smoke & mirrors. I think this is why customer development seems so wrong at first blush.
One nitpicky little thing:
"If you are persistent, even problems that seem out of your control (i.e. immigration) seem to work themselves out."
Should be e.g., not i.e. I know its a quote and pg shouldn't fix it, but it drives me nuts when people get this wrong. i.e. is roughly equivalent to "in other words", and e.g. means "for example."
One nitpicky little thing:
"If you are persistent, even problems that seem out of your control (i.e. immigration) seem to work themselves out."
Should be e.g., not i.e. I know its a quote and pg shouldn't fix it, but it drives me nuts when people get this wrong. i.e. is roughly equivalent to "in other words", and e.g. means "for example."