This is incorrect, after every ride you have the opportunity to rate your experience on the same low information 1-5 star scale as Uber.
It's more expensive because the cost is not subsidized by VC capital, and the rates are regulated in order to provide wage floors for the drivers (amongst other things). Not everybody values minimum wages, but it's worth knowing why the cost is higher.
It's more expensive because the cost is not subsidized by VC capital, and the rates are regulated in order to provide wage floors for the drivers (amongst other things). Not everybody values minimum wages, but it's worth knowing why the cost is higher.