Google is an absolutely fantastic company from which to get free stuff. Gmail, Maps, Docs, Youtube? Mmm-mm good!
Buy things from Google, though? You mean, give Google money and in exchange expect them to adhere to some kind of standard of behavior, support, and customer service? Go get a coffee because you're clearly not awake yet.
This is the exact opposite of the usual complaint: that if you don't pay for support you can expect Google to arbitrarily shut your account and scoop up all your data - however paying them actually allows you some control.
Many of the frequent horror stories on here about account suspensions and completely unresponsive support are coming from people or companies with paid accounts.
I do believe that there is a level of spending where you can actually get a hold of someone competent who can look into things. But that level appears to be rather high.
About 5 years ago, Hewlett-Packard tried being a paid GSuite customer, paying for tens of thousands of seats, with a path to onboarding the entire company. We could not get support, or even a TAM who would answer their phone.
After a year, HP dumped GSuite, and went to O365 instead. We got a responsive TAM, full multi-tier support, and white glove handholding for migration. And, I think it was cheaper, too.
There is NO level of spending as a customer at which Google actually gives a shit.
Buy things from Google, though? You mean, give Google money and in exchange expect them to adhere to some kind of standard of behavior, support, and customer service? Go get a coffee because you're clearly not awake yet.