Decent damage control that rolls back a few things they simply couldn't sell but keeps a lot of the problematic parts – or at least keeps them unresolved.
But boy, that's grade 1A "My fellow kids" language:
"However, it’s clear from the reaction that we rolled a 1."
Yuck.
"Second, you’re going to hear people say that they won, and we lost because making your voices heard forced us to change our plans. Those people will only be half right. They won—and so did we."
We all won! Just like in D&D!
There's a time for making the audience feel like you're one of them. You might even be. But read the room first. This clearly was a time for a more somber treatment of the fandom/customers.
But boy, that's grade 1A "My fellow kids" language:
"However, it’s clear from the reaction that we rolled a 1."
Yuck.
"Second, you’re going to hear people say that they won, and we lost because making your voices heard forced us to change our plans. Those people will only be half right. They won—and so did we."
We all won! Just like in D&D!
There's a time for making the audience feel like you're one of them. You might even be. But read the room first. This clearly was a time for a more somber treatment of the fandom/customers.